Supported bank-file formats and requesting support

Supported bank-file formats and requesting support

Overview

Batchly can generate bank-file exports for supported payment formats.

Support depends on the country, bank, and file format required by your bank. Some countries and bank-file formats are already supported, while others may need to be reviewed before they can be used in Batchly.

If your current bank-file format is not supported yet, Batchly may still be able to apply supplier credits to selected bills. To include cash payments in the same run, your bank-file format needs to be supported.

For the latest supported regions and bank-file formats, refer to the supported bank-file information on the Batchly website or contact support from inside Batchly.

What is a bank-file format?

A bank-file format is the file structure your bank expects when you upload a supplier payment file.

The required format can vary by:

  • Country
  • Bank
  • Banking platform
  • File type or payment template
  • Local payment rules and required supplier bank details

For example, two organisations in the same country may still need different bank-file formats if they use different banks or banking platforms.

What happens if my bank-file format is not supported?

If your bank-file format is not supported yet, Batchly cannot generate the cash payment file for that format.

You may still be able to use Batchly to apply supplier credits, where available, to the selected bills.

This means:

  • Supplier credit notes can still be applied where Batchly supports the credit workflow
  • Credit-only outcomes may still be possible when credits fully cover selected bills
  • Cash payments need a supported bank-file format before they can be included in a Batchly bank-file export
If you see a message that your bank-file format is not supported yet, raise a support ticket from inside Batchly so we can review it.

How to request support for your bank-file format

If your bank-file format is not currently supported, raise a support ticket from inside Batchly.

Please include as much of the following information as possible:

  • Your country
  • Your bank name
  • The bank-file format or payment template name, if known
  • Whether you currently upload a payment file to your bank
  • A sample or template file, if your bank provides one
  • The approximate number of bills in a normal payment run
  • The approximate number of suppliers in a normal payment run
  • Whether your payments are local currency only or also include foreign currency

Suggested ticket format

InformationWhat to provide
CountryThe country your Xero organisation and bank account operate in
Bank nameThe bank you use for supplier payment runs
File format or templateThe payment file format name, upload template, or bank export type, if known
Sample fileAttach a sample or template file if your bank provides one
Payment run sizeApproximate number of bills and suppliers in a normal payment run
CurrencyWhether you pay local currency only or also include foreign currency bills

What happens next?

After you raise a support ticket, the Batchly team will review the bank-file format and confirm whether it can be supported.

The review may include:

  • Checking the required file structure
  • Confirming the supplier bank details required by the format
  • Confirming whether the format supports your normal payment workflow
  • Testing the format before it is used for live payment runs

If the format can be supported, we will let you know the next steps.

Important notes

  • Supported bank-file formats can vary by country, bank, and banking platform
  • A country being supported does not always mean every bank-file format in that country is supported
  • Batchly needs the correct bank-file format before cash payments can be included in a bank-file export
  • Supplier credit allocation may still be available even if a bank-file format is not supported yet
  • Do not use a bank-file export unless it has been reviewed and confirmed for your bank format

Need support for another bank-file format?

Raise a support ticket from inside Batchly and include your country, bank name, and a sample or template file if available.

Suggested subject: Bank-file format support request



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